Microsoft Teams Adoption

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User adoption is vital to the success of any Microsoft Teams deployment. Because Teams combines a wide range of different workloads, such as messaging, file, and voice communication, organizations may experience significant change to business processes to efficiently collaborate and communicate with Microsoft Teams. And as business processes change, end-users often find that their daily routines or processes change as well. It is this change that users must positively embrace to successfully implement Teams.

The following is a recommended list of high-level steps that organizations should pursue to implement Teams and drive positive user adoption. These steps, which can be altered depending on the size of the organization, will help ensure a sustained level of communication with stakeholders, champions, IT administrators, and users to land a successful deployment for Microsoft Teams.

  • Identify key stakeholders, champions, and user profiles.
  • Identify and select fitting business scenarios.
  • Conduct a pilot that includes business users, champions, and IT professionals.
  • Design, launch and manage an adoption campaign includes:
  1. Internal awareness materials such as posters, documentation and guidelines.
  2. Self-help and training information.
  3. A defined feedback mechanism
  4. Pre-defined success measures (solution adoption, views of key materials, attendance at courses)
  • Build a champion program alongside your service deployment.
  • Provide a standard feedback method.
  • Measure and share success.

Adjust messaging and methods based on feedback, and then repeat.