Acceptable Use Policy

Sahara Net's Acceptable Use Policy ("AUP") is intended to help enhance the use of the Internet by preventing unacceptable use. All users of Sahara Net's Internet services (the "Services")-those who access some of our Services but do not have accounts ("Visitors"), as well as those who pay a monthly service fee to subscribe to the services ("Members")-must comply with this AUP. We support the free flow of information and ideas over the Internet and do not actively monitor use of the Services under normal circumstances. Similarly, we do not exercise editorial control over the content of any website, electronic mail transmission, newsgroup, or other material created or accessible over or through the Services, except for certain proprietary websites. Such control is left in full to Communications and Information Techology Commission (CITC) who is the regulator for Internet gateways in Saudi Arabia. However, in accordance with our Internet Service Agreement, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. Sahara Net may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Your violation of this AUP may result in the degradation of Service, suspension or termination of either your access to the Services and/or your Sahara Net account or other actions as detailed in Section 3. This AUP should be read in conjunction with our Internet Service Agreement and other policies.


The following constitute violations of this AUP: 
A) Illegal use: Using the Services to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, national or international law, or any rules or regulations promulgated there under, including, but not limited to the Islamic law and Saudi Arabian law. 
B) Harm to minors: Using the Services to harm, or attempt to harm, minors in any way. 
C) Threats: Using the Services to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property. 
D) Harassment: Using the Services to transmit any material (by email, uploading, posting, or otherwise) that harasses another. 
E) Fraudulent activity: Using the Services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid schemes," "Ponzi schemes," and "chain letters." 
F) Forgery or impersonation: Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. Using deliberately misleading headers ("munging" headers) in news postings in order to avoid spam email address collectors is allowed. 
G) Unsolicited commercial email/Unsolicited bulk email (SPAM): Using the Services to transmit any unsolicited commercial email or unsolicited bulk email. Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email whether or not that email is commercial in nature, are prohibited.
H) Unauthorized access: Using the Services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Sahara Net's or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data. Including the act of “Port Scanning” and so on of activities. 
I) Copyright or trademark infringement: Using the Services to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
J) Collection of personal data: Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent. 
K) Reselling the services: Reselling the Services without Sahara Net's authorization.
L) Network disruptions and unfriendly activity: Using the Services for any activity which adversely affects the ability of other people or systems to use Sahara Net Services or the Internet. This includes "Denial of Service Attacks" (DoSA) against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Member may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Member may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. 
M) News: Sahara Net Members should use their best judgment when posting to any newsgroup. Many groups have charters, published guidelines, FAQs, or "community standards" describing what is and is not considered appropriate. Usenet can be a valuable resource if used properly. The continued posting of off-topic articles is prohibited. Commercial advertisements are off-topic in most newsgroups, especially regional groups not specifically named for such. The presence of such articles in a group is not indicative of the group's "intended" use. Please familiarize yourself with basic Usenet netiquette before posting to a newsgroup. Sahara Net considers "multiposting" to 10 or more groups within a week sliding window to be excessive. Sahara Net servers currently limit the number of allowable "cross-posts" to 9. Sahara Net Members may not cancel messages other than their own messages. A Member may cancel posts forged in that Member's name. We may cancel any postings which violate this AUP.
N) Long Connections and Multiple Logins: Using a personal account for high volume or commercial use is prohibited. The Services are intended for periodic, active use of email, newsgroups, file transfers, Internet chat, games, and browsing the World Wide Web. Members may stay connected so long as they are actively using that connection for the above purposes. Members may not use the Services on a standby or inactive basis in order to maintain a connection. Pinging is expressly prohibited. Continuous high usage for 24 hours or more is a clear indication of abuse of the services provided. Accordingly, Sahara Net maintains the right to terminate any member's connection following any extended period of inactivity or high usage as determined by Sahara Net. DSL data transfer limits has been set to the following:

  • 4GB per month for 64kbps cards or subscriptions
  • 8GB per month for 128kbps cards or subscriptions
  • 16GB per month for 256kbps cards or subscriptions
  • 32GB per month for 512kbps cards or subscriptions
  • 64GB per month for 1024kbps cards or subscriptions
  • 128GB per month for 2048kbps cards or subscriptions
  • 256GB per month for 4096kbps cards or subscriptions
  • 384GB per month for 8192kbps cards or subscriptions
  • 416GB per month for 10240kbps cards or subscriptions

O) Exceeding website size and traffic limitations: All Sahara Net hosting customers receive free web space for use with their hosting package. Each customer's hosting package is also allocated a certain amount of traffic per month (traffic is calculated on a formula multiplying the number of hits that your site receives by the size of your files and includes all e-mail traffic, FTP traffic, Telnet or Secure Shell and any other traffic in or out of the site). If a site exceeds its maximum monthly allotment of traffic, the site will continue to operate normally until the beginning of the next calendar month. In the first day of the next month, the customer is required to make the payment for the extra bandwidth use within a maximum of 7 days. If a payment is not received, the site will be on hold (inactive) until such payment is received. A site that exceeds the Sahara Net maximum allotment in size will have access problems such as browsing problems, e-mail problems and so on because of the size limitation. Unavailability includes but may not be limited to the inability to access the site publicly or to publish to or modify the site's contents via certain tools. It is the customer’s responsibility to ensure that the above mentioned limits are properly controlled to avoid any possible interruption in the services provided.


Sahara Net encourages everyone who believes that there is a violation of this AUP to direct the information to Director-Abuse Department,

In this report, the following information is necessary:

  • The IP address used to commit the alleged violation
  • The date and time of the alleged violation, including the time zone or offset from GMT
  • Evidence of the alleged violation (logs)

Email with full header information provides all of the above, as do syslog files. Other situations will require different methods of providing the above information.

Sahara Net may take any one or more of the following actions in response to complaints:

  • Issue warnings, written or verbal
  • Suspend the Member's newsgroup posting privileges
  • Suspend the Member's account
  • Degrade the Member’s account privileges (including speed, space, ..etc. as decided by Sahara Net)
  • Terminate the Member's account without refund
  • Bill the Member for administrative costs and/or reactivation charges
  • Bring legal action to enjoin violations and/or to collect damages, if any, caused by violations

Sahara Net reserves the right to revise, amend, or modify this AUP, our Internet Service Agreement and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with the Internet Service Agreement on our website.

Dated Rev. 3/2/2008

Customer Care Number: 920015999