Service Status

Stable
Sahara
Stable
STC
Stable
ITC
Stable
Bayanat
Stable
SMS Gateway 1 - SB
Stable
SMS Gateway 2 - ES
Stable
Atheeb
Stable
SMS Gateway 3 - OS
 
Current Issues
Closed Issues
Problem source: STC Problem type: Incident
Service status: Completely Down
Problem started: 4/18/2019 8:00:00 AM Approximate End: 4/18/2019 9:35:00 AM
Notes:  
Our POPS in JIZAN and Baish are facing an unexpected downtime from 8:00AM today ( 18/04/2019 ) . So the customers connected to these POP will be facing service down/interruption. Our team is working to restore the service as early as possible. Sorry for the inconvenience and thank you for understanding
Problem source: ITC Problem type: Maintenance
Service status: Service Interruption
Problem started: 4/20/2019 12:00:00 AM Approximate End: 4/20/2019 2:00:00 AM
Notes:  
There will be a planned MDT from ITC for our ITC uplink with JED-IND2 POP on 20/04/2019 from 12:00AM to 2:00AM. We will not face any downtime as we have redundancy for the affected uplinks. so the customers may face slowness and service interruption During this period. Sorry for the inconvenience and thank you for your understanding


Legend: Service Legend
Customer Care Number: 920015999